Privacy Policy

Effective date: October 11, 2026

This Privacy Policy explains how Xcellence Glow LLC (“Xcellence Glow”, “we”, “us” or “our”), 8060 NW 155th St, Miami Lakes, FL 33016, collects, uses and protects your personal information when you visit xcellenceglow.com, book an appointment, make a payment or communicate with us, including by text message.

1. Information we collect

• Contact information: your name, email address and mobile phone number.
• Appointment information: the services you are interested in, appointment dates and times, and messages you send us.
• Payment information: payments are processed by our payment processor (Stripe). We receive confirmation of the payment and limited details (such as card type and last four digits), but we do not store your full card number.
• SMS consent records: the date, time, source and wording of any text messaging consent you give, and any opt-out requests.
• Website usage data: technical information such as your IP address, browser type and pages visited, collected through cookies and similar technologies needed to operate the Website.
• Health information: medical history and treatment records you provide at consultation are kept as confidential clinical records and protected under applicable health privacy laws. We do not collect health information through the Website forms.

2. How we use your information

• To schedule, confirm, remind you of and manage your appointments.
• To process deposits and payments and to send receipts.
• To respond to your questions and provide customer care.
• To send text messages and emails you have agreed to receive, including promotional messages if you opted in.
• To operate, secure and improve our Website and services, and to comply with legal obligations.

3. Text messaging and mobile information

We use your mobile number only to send the messages you agreed to receive. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP. See the text messaging terms for full program details.

4. How we share information

We do not sell or rent your personal information. We share information only with:

• Service providers who help us run our business, such as our payment processor, text messaging and email providers, website hosting and scheduling software. They may use your information only to provide services to us and must keep it confidential.
• Legal and safety purposes, when required by law, subpoena or court order, or to protect the rights, property or safety of our clients, staff or others.
• Business transfers, in connection with a merger, sale or transfer of our business, subject to this Privacy Policy.

5. Cookies

Our Website uses cookies that are necessary for it to work, such as keeping your session and booking secure. You can control cookies through your browser settings; disabling them may affect how the Website works.

6. Data retention and security

We keep personal information only as long as needed for the purposes described above or as required by law, including medical record retention requirements. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Your choices

• Text messages: reply STOP to any message to opt out.
• Emails: click “unsubscribe” in any marketing email.
• Access, correction or deletion: contact us to request a copy of, update or delete your personal information, subject to legal record-keeping requirements.

8. Children’s privacy

Our Website and services are not directed to anyone under 18, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

10. Contact us

Xcellence Glow LLC
8060 NW 155th St, Miami Lakes, FL 33016
Email: info@xcellenceglow.com
Phone: [PHONE]