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LEGAL

Terms & Conditions

Effective date: October 11, 2026

These Terms & Conditions (“Terms”) govern your use of xcellenceglow.com (the “Website”), our online booking and payment services, our text messaging program and the services provided at our clinic. The Website and services are operated by Xcellence Glow LLC (“Xcellence Glow”, “we”, “us” or “our”), located at 8060 NW 155th St, Miami Lakes, FL 33016, United States. By using the Website, booking an appointment, making a payment or opting in to receive text messages, you agree to these Terms and to our Privacy Policy.

1. Eligibility

You must be at least 18 years old to book services, make payments or enroll in our text messaging program. By using our services you confirm that the information you provide is accurate and that you are authorized to use the phone number, email address and payment method you provide.

2. Medical aesthetic and wellness services

  • Our treatments are performed by licensed professionals under the supervision of a licensed medical provider. Every treatment requires a consultation, and your candidacy for any service is determined by our provider.
  • Content on the Website is for general information only and is not medical advice. Do not rely on it as a substitute for a consultation with a qualified provider.
  • You agree to disclose your complete and accurate medical history, medications, allergies and any relevant health conditions before treatment. We may decline, postpone or modify any service when we believe it is in your best interest.
  • Individual results vary. Before-and-after images and testimonials show the experience of specific clients and are not a guarantee of results.
  • Additional written consent forms may be required in the clinic before specific treatments. Those forms form part of your agreement with us.

3. Appointments and online booking

You can book through the Website, by phone, by text or in person. Online bookings require a deposit to secure your appointment time. Your appointment is confirmed once your deposit is received; until then the time slot is held only temporarily and may be released. Please arrive on time. Late arrivals may result in a shortened treatment or rescheduling, and the full service price may still apply.

4. Deposits, payments, cancellations and refunds

Booking deposits are non-refundable. The deposit shown at checkout (currently $25 USD) secures your appointment and is applied in full toward the cost of your treatment on the day of your appointment.

  • Cancellations and no-shows. If you cancel, reschedule with insufficient notice or do not attend your appointment, your deposit is forfeited. Please contact us as early as possible if you need to change your appointment.
  • Cancellations by us. If we must cancel your appointment and you choose not to reschedule, we will refund your deposit to the original payment method.
  • Payment of services. The remaining balance is due at the time of service. Prices are listed in U.S. dollars, are confirmed at your consultation and may change without notice before you book.
  • Payment processing. Online payments are processed securely by our third-party payment processor (Stripe). We do not store your full card number on our systems. By submitting a payment you authorize us to charge the amount shown to your selected payment method.
  • Refunds for services. Because of the nature of medical aesthetic treatments, services that have been performed are not refundable. Packages, memberships and products are subject to the specific terms presented at the time of purchase.
  • Billing questions. If you believe you were charged in error, please contact us at info@xcellenceglow.com before disputing a charge with your bank so we can resolve it promptly.

5. Memberships

Membership programs (such as The Glow Club) are governed by the membership agreement you sign when enrolling, including its billing frequency, minimum term and cancellation terms. In case of conflict, the membership agreement controls for membership matters.

6. Text messaging (SMS) program

Xcellence Glow offers a text messaging program for clients and prospective clients. By opting in, you agree to the following terms.

Program description

  • Appointment messages: booking confirmations, appointment reminders, rescheduling notices, pre- and post-treatment care instructions, follow-ups and responses to your inquiries.
  • Promotional messages (only if you separately opt in): special offers, new treatments, events and membership news.

How you opt in

You may opt in by checking the SMS consent box(es) when booking an appointment or submitting the contact form on our Website, or by giving written consent at our clinic. Appointment messages and promotional messages require separate consent. Consent to receive text messages is not a condition of any purchase.

Message frequency

Message frequency varies. Appointment messages are sent in connection with your bookings and inquiries. Promotional messages are sent up to 4 times per month.

Costs

Message and data rates may apply according to your mobile carrier plan. Xcellence Glow does not charge for text messages.

How to opt out

You can cancel at any time. Reply STOP to any message to unsubscribe. After you send STOP, we will send you one final message to confirm that you have been unsubscribed, and you will receive no further text messages from us. If you want to join again, opt in as you did the first time or reply START.

Help

If you are having trouble with the messaging program, reply HELP for assistance, or contact us at info@xcellenceglow.com or [PHONE].

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Privacy

We do not sell or share your mobile number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.

7. Email communications

If you provide your email address, we may send you appointment confirmations, receipts and service messages. We will send marketing emails only where permitted by law, and every marketing email includes an unsubscribe link.

8. Use of the Website

You agree not to misuse the Website, including by submitting false information, interfering with its operation, attempting to gain unauthorized access, or using it for any unlawful purpose. All content on the Website, including text, images, logos and design, is owned by or licensed to Xcellence Glow and may not be copied or reused without our written permission.

9. Disclaimer and limitation of liability

The Website is provided “as is” and “as available”. To the fullest extent permitted by law, Xcellence Glow disclaims all warranties regarding the Website and is not liable for any indirect, incidental, special or consequential damages arising from your use of the Website or our online services. Nothing in these Terms limits any liability that cannot be limited under applicable law, including professional liability for the medical services we provide.

10. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida.

11. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our Website or services after changes are posted means you accept the updated Terms.

12. Contact us

Xcellence Glow LLC
8060 NW 155th St, Miami Lakes, FL 33016
Email: info@xcellenceglow.com
Phone: [PHONE]